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Questions to Ask When Choosing a Homecare Company

The following questions may help you include alternative (and possibly less expensive) approaches to care such as adult day care, home grocery delivery and pharmacy delivery.

  • Is the home care agency licensed through the State of CA Home Care Services Bureau? (Ask the company for their Home Care Organization Number.)
  • Does the home care agency involve the family in care decisions?
  • Do they have caregivers available 24 hours a day, seven days a week?
  • Do they ensure patient confidentiality?
  • Do they have the proper business license and/or necessary state licensure?
  • Are the caregivers employees of the agency or independent contractors?
  • Do they provide an itemized bill for payment?
  • Do they give references?
  • Do they provide a care plan?
  • Do they have insurance?
  • Do they perform background checks on all employees?
  • How does the home care agency train its employees?
  • How do they handle complaints?
  • How do they handle emergencies?
  • How long has the agency been serving the community?
  • What type of payments does the home care agency accept?
  • How quickly can the agency start services?

Links to Helpful Websites